- All bookings are PRIVATE events, which means no other customers will be in the room with you. This is provided FREE OF CHARGE.
- We are staggering escape room start times by at least 30 minutes, which minimizes your exposure to other customers in the building.
- Our game rooms, lobby, and restrooms are thoroughly DISINFECTED regularly.
- HAND SANITIZER is provided throughout our facility.
- Helpful signs encourage everyone to participate in good hygiene.
- Our employees are provided proper gloves and cleaning supplies.
We are near the westside and UCCS, just west of the Colorado Springs Country Club. There is plenty of free, well-lit parking directly in front of our facility. Handicap parking is available.
* 48 hours or more from reservation: full refund or reschedule.
* 24-48 hours from reservation: customers may choose (a) free rescheduling, one time, for a future date or (b) to receive a Voucher Code that may be used to rebook at any time in the future.
* Day of reservation: customer must contact 21 Keys with AT LEAST 2 HOURS NOTICE prior to the reservation and may choose (a) free rescheduling, one time, for a future date or (b) to receive a Voucher Code that may be used to rebook at any time in the future. There is no refund and no rescheduling for late/no-show participants.
To receive information on other discounts and promotions throughout the year, please join our mailing list.
Teens 16 and 17 must be accompanied by an adult who has signed the waiver, but the adult does not need to purchase a ticket or enter the room.
Anyone under 16 must be accompanied by a paying adult who has signed the waiver and will be present in the room at all times. As always, maximum room occupancy rules will apply.
Children 5 and under are free, however they DO count toward to total number of people in the room. Maximum room occupancy rules will apply. (Infants in a carrier are the exception and do NOT count toward the total number of people in the room.)