*The ONLY exception is people who medically cannot tolerate a face covering.
- All bookings are PRIVATE events, which means no other customers will be in the room with you. This is provided FREE OF CHARGE. You are responsible for ensuring your group does not include people from more than 2 households.
- We are operating at 25% (or less) of our building occupancy and staggering escape room start times by at least 30 minutes, which minimizes your exposure to other customers in the building.
- Our game rooms, lobby, and restrooms are thoroughly DISINFECTED in between every game.
- HAND SANITIZER is provided throughout our facility.
- Helpful signs encourage everyone to participate in good hygiene.
- Until further notice, all employees will be wearing MASKS, and our customers are required to wear theirs, too!
- Our employees are provided proper gloves and cleaning supplies and their health is being monitored daily.
- Social Distancing Guidelines will be strictly followed.
- All bookings are PRIVATE events, which means no other customers will be in the room with you. This is provided FREE OF CHARGE. You are responsible for ensuring your group does not include people from more than 2 households.
- We are operating at 25% (or less) of our building occupancy and staggering escape room start times by 30 minutes, which minimizes your exposure to other customers in the building.
- The maximum number of participants in each of our rooms is either 6 or 8, depending on the size of the room. This ensures that, including your team and our staff, there will never be more than 10 people gathering in one location at any given time.
- Our lobby is marked in accordance with Social Distancing Guidelines.
- Until further notice, all employees will be wearing MASKS, and our customers are required to wear theirs, too!
- All bookings are PRIVATE events, which means no other customers will be in the room with you. This is provided FREE OF CHARGE. You are responsible for ensuring your group does not include people from more than 2 households.
- On Wednesdays and Thursdays, only ONE booking will take place in the building at a given time, which means no other customers will be in the building with you.
- Our game rooms, lobby, and restrooms are thoroughly DISINFECTED in between every booking.
- Until further notice, all employees will be wearing MASKS, and our customers are required to wear theirs, too!
- Social distancing recommendations will be strictly followed.
We are near the westside and UCCS, just west of the Colorado Springs Country Club. There is plenty of free, well-lit parking directly in front of our facility. Handicap parking is available.
* 48 hours or more from reservation: full refund or reschedule.
* 24-48 hours from reservation: customers may choose (a) free rescheduling, one time, for a future date or (b) to receive a Voucher Code that may be used to rebook at any time in the future.
* Day of reservation: customer must contact 21 Keys with AT LEAST 2 HOURS NOTICE prior to the reservation and may choose (a) free rescheduling, one time, for a future date or (b) to receive a Voucher Code that may be used to rebook at any time in the future. There is no refund, no rescheduling for late/no-show participants.
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Teens 16 and 17 must be accompanied by an adult who has signed the waiver, but the adult does not need to purchase a ticket or enter the room.
Anyone under 16 must be accompanied by a paying adult who has signed the waiver and will be present in the room at all times. As always, maximum room occupancy rules will apply.
Children 5 and under are free, however they DO count toward to total number of people in the room. Maximum room occupancy rules will apply. (Infants in a carrier are the exception and do NOT count toward the total number of people in the room.)