- All bookings are PRIVATE events, which means no other customers will be in the room with you. This is provided FREE OF CHARGE.
- We are staggering escape room start times by at least 30 minutes, which minimizes your exposure to other customers in the building.
- Our game rooms, lobby, and restrooms are thoroughly DISINFECTED regularly.
- HAND SANITIZER is provided throughout our facility.
- Helpful signs encourage everyone to participate in good hygiene.
- Our employees are provided proper gloves and cleaning supplies.
We are near the westside and UCCS, just west of the Colorado Springs Country Club. There is plenty of free, well-lit parking directly in front of our facility. Handicap parking is available.
* 48 hours or more from reservation: full refund or reschedule.
* 24-48 hours from reservation: customers may choose (a) free rescheduling, one time, for a future date or (b) to receive a Voucher Code that may be used to rebook at any time in the future.
* Day of reservation: customer must contact 21 Keys with AT LEAST 2 HOURS NOTICE prior to the reservation and may choose (a) free rescheduling, one time, for a future date or (b) to receive a Voucher Code that may be used to rebook at any time in the future. There is no refund and no rescheduling for late/no-show participants.
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If you need to make a large group reservation, please contact us to arrange for a special event!
Teens 16 and 17 must be accompanied by an adult who has signed the waiver, but the adult does not need to purchase a ticket or enter the room.
Anyone under 16 must be accompanied by a paying adult who has signed the waiver and will be present in the room at all times. As always, maximum room occupancy rules will apply.
Children 5 and under are free, however they DO count toward to total number of people in the room. Maximum room occupancy rules will apply. (Infants in a carrier are the exception and do NOT count toward the total number of people in the room.)